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Tuning Thresholds vs History
Concepts covered: paAlertFatigue, paThresholdTuning
A quality system that fires too often gets ignored. The mechanism is simple. On-call engineers receive twenty pages a week. Three of them are real. The remaining seventeen train the engineer to acknowledge alerts without reading them carefully. The next real page lands in the same Slack channel as a false one and is missed. The pipeline that the team thought was protected is, in operational terms, unprotected, because the protection mechanism has been desensitized by its own noise. The fix is not to remove checks. The fix is to tune the thresholds against historical data so that the alarm rate is low enough that every alarm is read carefully. The same dynamic appears in security operations centers, in airline cockpits, and in hospital telemetry alarms, and in every domain the conclusion is
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